Privacy Policy

Privacy Policy for Airoparking
Effective Date: 2021-12-14
Last Updated: 2026-04-05

1. Introduction

This Privacy Policy describes how Airoparking (referred to as "we", "us", or "our") collects, uses, processes, and discloses your personal information when you use our mobile application, Airoparking App (the "App"), and the services offered through it. We are committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa and other applicable data protection laws.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Full name and surname.
• Contact details, including email address and phone number.
• Vehicle details (registration number, make, and model).
• Flight details for service coordination (e.g., via FlightRadar24 integration).
• Account login credentials (stored in a secure, hashed format).
• Payment information (processed by third-party gateways; we only store non-sensitive transaction IDs).
• Communications and customer support inquiries.

Information collected automatically:

• Device Information: Type of device, operating system, and unique identifiers.
• Usage Data: App features accessed and time spent on the App.
• IP Address: For security, analytics, and approximate location.
• Location Data: With your explicit consent, precise location data for finding nearby parking.
• CCTV Imagery: Visual images collected via surveillance at our physical premises (97 Boeing Rd East) for vehicle and site security.

3. How We Use Your Information

• We use your personal information for the following purposes:
• To provide and manage parking bookings and payments.
• To maintain your user account and provide customer support.
• To communicate service updates and booking confirmations.
• To improve and personalize the App using aggregated or anonymized analytics.
• For security, fraud prevention, and legal compliance.
• For direct marketing (e.g., newsletters) only with your explicit consent.

4. Legal Basis for Processing

• We process your personal information based on the following legal grounds under POPIA:
• Consent: Where you have given explicit permission.
• Contractual Necessity: Necessary to provide the parking services you requested.
• Legal Obligation: To comply with South African law.
• Legitimate Interests: For security, fraud prevention, and service improvement.

5. Sharing and Disclosure of Information

• We do not sell your personal information. We may share information with:
• Service Providers: Third-party operators (payment processors and cloud hosting like Firebase) under strict confidentiality agreements.
• Legal Requirements: If required by law, subpoena, or court order.
• Business Transfers: In the event of a merger or sale of assets.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by South African law (e.g., for accounting or tax purposes).

7. Data Security

We implement appropriate technical and organizational security measures, including encryption and secure server environments, to protect your data. However, no electronic transmission is 100% secure.

8. Your Rights as a Data Subject

Under POPIA, you have the right to:

• Access: Request a copy of your personal information.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal exceptions).
• Object: Object to processing for direct marketing.
• Complain: Lodge a complaint with the Information Regulator of South Africa.

9. Cookies and Tracking

Our App uses essential technologies for security and core functionality. We may use device identifiers to enhance your experience and analyze usage.

10. Children's Privacy

Our App is not intended for use by children under the age of 18. We do not knowingly collect information from minors.

11. Third-Party Links

The App may contain links to third-party sites (e.g., the Information Regulator). we are not responsible for the privacy practices of those external sites.

12. Changes to This Policy

We may update this policy periodically. Material changes will be notified via the App and the "Last Updated" date will be revised.

13. Contact Us / Information Officer

If you have questions regarding your data, please contact our designated Information Officer:

• Information Officer: The Airoparking Data Protection Officer
• Email: info@airoparking.co.za
• Physical Address: 459 Shamrock Road, Bredell, Kempton Park, 1619
• Information Regulator URL: https://inforegulator.org.za/